When Hogue clicked through to Facebook, the social network had added recovery options that were not available previously. Yet she did get her account back in the end, weeks after her initial efforts, when she tried to access Facebook again after a friend sent her a video to watch. Later, a ‘cyber security expert’ she contacted via Twitter offered to restore her account for $100. Hogue says Facebook wouldn’t accept her driving licence as ID when her account was compromised.
There is also Trusted Contacts in your Security settings, which allows you to name friends who can validate who you are if your account is hacked.
If a criminal locks you out of your account, you may be able to prove your identity to Facebook via ID such as a driver’s license. “This will show any changes in your profile, and you can see which devices are logged in and their location,” Matthews advises. If you are concerned your account has been compromised, you can request a download of your data. What steps can be taken to recover a Facebook account? “Facebook Apps you have authorised to access and post to your account may go rogue and scoop up information from inside your account, or send out unwanted posts on your behalf,” Ducklin says. Adversaries may also follow or friend request people you have no obvious connection with. “They may want to make occasional but long-term use of your account and don't want to make it obvious,” warns Paul Ducklin, principal research scientist at security firm Sophos.Ĭlear signs you have been hacked include unusual messages to your friends – which might show up via your Facebook email notifications – and posts you don't remember making. To stay under the radar, some criminals won't even change your password. “Some people’s Facebook accounts are hacked and there’s no unusual activity for a while – the profile might then be sold on to a third party,” Matthews says. Some criminals will compromise your account, lock it, change the password and do nothing with it for some time. “If you're suddenly logged out of Facebook and your password no longer works, you've probably been hacked,” says Paul Bischoff, a privacy advocate at tech research company Comparitech. Adversaries will then try to lock you out by changing your account recovery options and email address. The first sign your Facebook account has been hacked is usually an email to notify you that your password has been changed. “They then use your profile to share malware or perform phishing attacks.” How to tell if your Facebook account has been hacked “Attackers want to steal your identity so they can take advantage of trust in your profile and friends,” says Chloe Matthews, a threat intelligence analyst at cybersecurity company F-Secure.
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